At qu99, we are fully transparent about how your personal information is collected, stored, and used. This Privacy Policy is written in plain language so you can clearly understand exactly what we do with your data.
Qu99 (qu99.pro) is an online gaming platform operated for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information when you use our website, mobile app, and related services. By using any qu99 service, you agree to this Policy.
Qu99 only collects information that is genuinely necessary to provide our services. We do not collect unnecessary data, and we never gather sensitive information without your consent. Generally, we collect two types of information — what you provide directly, and what is collected automatically as you use the platform.
Please Note: qu99 will never ask for your bank account PIN, card number, or OTP. If anyone requests this information claiming to be from qu99, it is fraud.
| Type of Information | Source | Purpose of Collection |
|---|---|---|
| Name & Date of Birth | Registration Form | Identity Verification & Age Confirmation |
| Mobile Number | Registration Form | OTP Verification and Security Alerts |
| IP Address | Automatic | Security Monitoring & Location Verification |
| Mobile Banking Number | Deposit/Withdraw | Financial Transaction Processing |
| Gaming History | Automatic | Responsible Gaming Monitoring |
Qu99 uses your personal information only for specific, legitimate purposes. We never sell your data or share it with third parties for marketing. Below is a full breakdown of how your information is used:
Your Preferences: You can opt out of marketing notifications at any time. Contact our support team and we will update your preferences accordingly.
Qu99's website and app use cookies and similar technologies. Cookies are small text files stored in your browser. They help keep your gaming experience running smoothly and maintain platform security.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect login and gameplay.
Qu99 never sells your personal information. In certain circumstances, limited data may be shared with trusted third parties — always for the sole purpose of maintaining the quality of service you receive.
Our Commitment: All third parties we work with are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.
Qu99 uses industry-standard technology to keep your data secure. Our servers are monitored around the clock and undergo regular security audits.
Data for active accounts is retained for as long as the account remains open. After closure, certain data may be kept for up to 5 years for legal and regulatory purposes. After this period, data is securely deleted.
Cybersecurity: No system on the internet is 100% secure. That is why we also encourage you to use a strong password and report any suspicious activity right away.
Every registered user at qu99 has fundamental rights over their own data. We respect these rights and are committed to responding within a reasonable timeframe.
You have complete control over your personal information at qu99
You can find out at any time what information qu99 holds about you. Submit a request to our support team and the information will be provided within 7 business days.
If your profile contains incorrect or outdated information, you can request a correction. Changes to your name or date of birth require KYC verification.
If you close your account, you may request deletion of your data. However, certain information must be retained to meet legal obligations.
You may object to marketing messages or certain types of processing, and we will respect your decision.
You may request a copy of your data in a machine-readable format (JSON/CSV). This makes it easy to transfer your information if needed.
In certain circumstances, you may request that the use of your data be temporarily restricted until the matter is resolved.
Qu99 strictly prohibits account registration for anyone under 18. We verify age at sign-up, and additional KYC documentation may be required in cases of doubt. If we become aware that a minor's data has been collected, we will immediately close the account and delete all associated information.
A Note for Parents: If your child has attempted to or has created an account on qu99, please contact our support team immediately. We will act promptly.
Qu99 may update this Privacy Policy from time to time. Revisions may be made in response to new laws, technical changes, or an expansion of our services. For any significant changes, we will notify you by email or in-app notification.
Updated policies take effect from the date of publication. Continuing to use qu99 after that date means you accept the revised terms. We recommend checking this page regularly.
How You Will Be Notified: When the policy changes, a notification is sent to your registered email and the revision date at the top of this page is updated.
If you have any questions about this Privacy Policy or wish to make a request regarding your information, please contact our dedicated Data Protection team. We typically respond within 3-5 business days.
Our Bengali-speaking support team is available 24/7, seven days a week. Feel free to reach out with any privacy-related concerns.
The measures we have taken to protect your privacy
Every piece of data transmitted between your device and our servers is protected with 256-bit SSL encryption. No one can intercept it in transit.
Qu99 uses OTP verification at login, not just a password. Keeping this enabled makes unauthorized access virtually impossible.
Qu99 never sells your personal information to advertisers or third parties. Your data is used solely to serve you.
Regular security audits and penetration tests are conducted by external expert teams. Any vulnerabilities identified are addressed immediately.
Our data is stored in secure, internationally certified data centers with both physical and digital security in place.
If unusual login activity or suspicious behavior is detected, you will be notified immediately and your account will be secured automatically.
Play responsibly. Online gaming is for entertainment purposes only — it is not a reliable source of income. Strictly prohibited for users under 18. Learn more at Responsible Gaming page.
Now that you have read our Privacy Policy, you know how carefully qu99 handles your information. Register now and enjoy a safe gaming experience.