qu99 Terms & Conditions — Please read before use

Qu99 (bundles qu99.pro) is an online gaming platform operated for Bangladeshi players. These Terms and Conditions ("Terms") form a legal agreement between qu99 and its users ("Player" or "you"). By using the qu99 website, mobile app, or any of its digital services, you are deemed to have fully accepted these Terms.

These Terms have been written in English to ensure all qu99 users can understand them easily. In the event of any discrepancy between the English and Bengali versions, the Bengali version shall prevail.

Alongside these Terms, our Privacy Policy and Responsible Gaming Guidelinesalso apply. Together, these documents govern your relationship with qu99.

To play games on qu99, you need to create a personal account. The details you provide at registration — name, date of birth, mobile number, and email — must be truthful, accurate, and your own.

Important Account Rules:

• Each individual may only One account per person. Opening multiple accounts is strictly prohibited.
• Your account password and login credentials must be kept strictly confidential and must not be shared with anyone.
• Selling, transferring, or renting your account to another person is strictly prohibited.
• If any of your account details change, please notify support promptly.
• If you notice any unauthorized activity on your account, contact qu99 support immediately.

As part of the account verification (KYC) process, qu99 may request a copy of your national ID or passport. This is necessary to ensure the security of your account and the legitimacy of the platform. Failure to cooperate with verification may delay the withdrawal process.

To participate on qu99, you must 18 years of age or older The qu99 platform is strictly off-limits for minors. We place the highest priority on protecting those under age.

A qu99 account also cannot be opened in the following cases:

• If you reside in a country or region where online gaming is prohibited by law.
• If you have previously been permanently banned from qu99.
• If you are an employee of qu99 or an immediate family member of one.
• If you are currently receiving treatment for a gaming addiction and have activated self-exclusion yourself.

Deposits and withdrawals on qu99 are fully secure and can be made through Bangladesh's most popular mobile banking services. We support bKash, Nagad, and Rocket.

Deposit Rules:

• Deposits must be made from a mobile banking account registered in your own name.
• Deposits made through a third party or in someone else's name are strictly prohibited.
• The minimum deposit limit is displayed on the platform and is subject to change.
• If you experience any deposit issues, please contact support within 24 hours.

Withdrawal Rules:

• Withdrawals can only be made to the same mobile banking account used for the deposit.
• Withdrawals are typically processed within 1–24 hours.
• Specific wagering requirements must be met before withdrawing bonus funds.
• Large withdrawals may be delayed if KYC verification has not been completed.

Qu99 does not charge any payment processing fees. However, your mobile banking provider may apply their own fees, for which qu99 bears no responsibility.

Qu99 regularly offers a range of bonuses and promotions — welcome bonuses, deposit bonuses, cashback, and VIP rewards. Each offer comes with its own terms, which you should read carefully before opting in.

General Bonus Terms & Conditions:

• All bonuses have a Wagering Requirement — meaning bonus funds cannot be withdrawn until they have been wagered a specified number of times.
• If bonuses are claimed across multiple accounts from the same device or IP address, all accounts involved will be closed.
• Wagering must be completed before the bonus expires; otherwise, the bonus and any associated winnings will be forfeited.
• Qu99 reserves the right to modify, suspend, or cancel any bonus at any time.
• Accounts found to be abusing promotional offers ("bonus hunting") may be suspended.

The following activities are strictly prohibited in order to maintain a fair and safe environment on the qu99 platform:

• Any form of fraud, deception, or system manipulation.
• Using automated software, bots, or scripts to play games.
• Exploiting technical errors or bugs for an unfair advantage and failing to report them.
• Using the platform for money laundering purposes.
• Collusion — where two or more players coordinate to gain an unfair advantage at the expense of others.
• Threatening, harassing, or engaging in abusive behavior toward other players or staff.
• Operating multiple accounts under the same person.

Qu99 reserves the right to temporarily or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Where fraud or deceptive activity is suspected.
• Failure to complete KYC verification or submission of false information.
• If your account has been inactive for an extended period.

You may also close your account yourself at any time — simply contact support. Please withdraw any valid balance before closing your account.

Qu99 takes the security of your personal information very seriously. Details provided at registration are used solely for account management, identity verification, and service improvement.

We never sell your personal information to third parties. Where legally required, relevant information may be provided to the appropriate authorities. For more details, see our Privacy Policy read.

Qu99 believes gaming should be an enjoyable form of entertainment — not a solution to financial problems. We are committed to the well-being and peace of mind of our players.

• Each account has the option to set daily/weekly spending limits.
• A temporary or permanent self-exclusion can be activated at any time if you feel it is needed.
• If you are struggling to control your gaming, please speak with our support team.

Qu99 reserves the right to amend these Terms and Conditions, in whole or in part, at any time. Players will be notified of significant changes via email or in-app notification.

Continued use of the platform after updated Terms & Conditions are published will be considered acceptance of the new terms. If you do not agree to the revised terms, you are always free to close your account.